Nice email received today …. (we get lots of these but usually because the customer was so pleased with their new glasses – in this case it was a refund … )
“thank you for your all round good service – from speaking with one of your advisers – buying frames to see if they would fit my face – to them arriving next day – and unfortunately not being suitable – to me returning them a little late – to you refunding my money – very smooth and efficient service – wish i could have been a customer right now – still – who knows what the future holds – i will recommend you – thank you – all the best”